Terms & Conditions

Elana Olson of Elana Olson (“I,” or “me”) owns and operates elanaolson.com (the "website"). These Terms & Conditions ("Terms") govern the provision of services by Elana Olson ("Service Provider," "we," "us," or "our") to any client ("Client," "you," or "your"). By engaging services, signing an agreement, accepting a proposal, or submitting payment, the Client agrees to these Terms & Conditions and any applicable project agreement. If there is a conflict between these Terms and an Agreement, the Agreement will control for that project.

1. Services

Services may include:

• Website design, development, redesigns, and maintenance
• Front-end and contract engineering services
• Technical consulting and digital operations support
• Staff onboarding, training, documentation, workflow design, and technology adoption support
• Digital systems audits, process improvement, and operational guidance

Specific deliverables, timelines, pricing, and scope will be defined in the applicable Agreement. Any work not expressly included is outside scope and may require additional fees.

2. Client Responsibilities

Client agrees to provide required materials, access, approvals, and feedback in a timely manner and to ensure all supplied content is accurate, lawful, and properly licensed. Delays caused by the Client may result in adjusted timelines.

3. Payment and Fees

Invoices are due according to the payment terms stated in the Agreement or invoice. Late payments may result in suspension of services until payment is received. All fees paid are non-refundable unless otherwise stated in writing. Client is responsible for applicable taxes except taxes imposed on Service Provider's income.

Final deliverables, website transfers, and launches will only occur after all outstanding invoices have been paid in full — this applies to design projects, development projects, and website builds.

4. VAT and Taxes (EU Clients)

Where required by law, Value Added Tax (VAT) will be applied to invoices. If VAT is not charged due to reverse-charge or exemption rules, the Client remains responsible for accounting for VAT in accordance with applicable regulations.

5. Intellectual Property

All work, drafts, designs, code, documentation, and deliverables remain the property of the Service Provider until full payment has been received. Upon full payment, ownership or usage rights to final deliverables will transfer as specified in the Agreement. Service Provider retains ownership of any pre-existing materials, frameworks, templates, systems, processes, libraries, or tools used to provide services. Service Provider may display completed work in portfolios, case studies, marketing materials, and professional presentations unless otherwise agreed in writing.

All content on this website (text, graphics, logos, images, and software) is the property of Elana Olson or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any such content without prior written permission.

6. Revisions and Changes

Revisions included in a project are defined in the applicable Agreement. Revisions are intended to refine agreed deliverables and do not include new functionality, additional pages, new design directions, substantial restructuring, or expanded scope. Additional work may require a separate quote or be billed at the standard hourly rate.

7. Third-Party Services

The Service Provider may rely on third-party tools, platforms, or services (e.g., hosting providers, software libraries, plugins). We are not responsible for outages, security incidents, policy changes, platform limitations, software defects, service interruptions, pricing changes, or data loss caused by third-party providers. Client acknowledges that websites and digital services rely on third-party infrastructure beyond Service Provider's control.

8. Website Availability & Maintenance

Websites depend on third-party platforms, hosting providers, domain registrars, and technical infrastructure outside my control. As a result, websites may experience temporary downtime due to software updates, hosting outages, DNS propagation, security patches, or scheduled maintenance. Uninterrupted uptime is not guaranteed.

I will make reasonable professional efforts to investigate and resolve issues that fall within the scope of agreed services. Maintenance requests submitted during normal business hours will generally be addressed within 1–2 business days, depending on complexity. This is a good-faith service expectation, not a guaranteed service-level agreement.

Maintenance retainers include routine updates, troubleshooting, and minor adjustments within the allocated hours for the billing period. They do not include major redesigns, large new features, or significant scope expansions. Unused maintenance hours do not roll over to the following billing period unless otherwise agreed in writing. Work that exceeds the included hours may be billed at my standard hourly rate.

9. Project Delays

Project timelines depend on timely client communication and the delivery of required materials. If a client does not provide content, approvals, credentials, or other necessary inputs in a reasonable timeframe, the project timeline may be extended accordingly.

If a project becomes inactive for more than 30 days due to client non-response or unpaid invoices, I reserve the right to reschedule the project based on current availability or to invoice the remaining balance as outlined in the Agreement.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Service Provider shall not be liable for indirect, incidental, consequential, or special damages
• Total liability shall not exceed the total fees paid by the Client under the applicable Agreement
• Nothing in these Terms limits liability where such limitation is not permitted by law

This website and its content are provided "as is" without warranties of any kind, express or implied.

11. Termination

Either party may terminate services in accordance with the Agreement. We reserve the right to terminate or suspend services immediately in cases of non-payment, breach of these Terms, or abusive or unlawful behavior. Upon termination, all outstanding invoices become immediately due.

12. Confidentiality

Both parties agree to keep confidential any non-public information received in connection with the services, unless disclosure is required by law.

13. Relationship of the Parties

The Service Provider is an independent contractor. Nothing in these Terms creates a partnership, employment relationship, or joint venture between the parties.

14. Governing Law

These Terms are governed by the laws of the United States when the Service Provider is resident in the United States, and by the laws of the Netherlands when the Service Provider is resident in the Netherlands. Conflict-of-law principles are excluded to the extent permitted by law.

15. Modifications

We may update these Terms from time to time. The version in effect at the time services are engaged will apply unless otherwise agreed in writing. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of this website or our services after changes constitutes acceptance of the updated Terms.

16. Entire Agreement

These Terms, together with any applicable Agreement, constitute the entire agreement between the parties and supersede any prior discussions or understandings.

17. Contact

Questions regarding these Terms may be directed to:

Email: elana@elanaolson.com

Website: https://elanaolson.com