Terms & Conditions

Elana Olson of Elana Olson (“I,” or “me”) owns and operates elanaolson.com (the "website"). These Terms & Conditions ("Terms") govern the provision of services by Elana Olson ("Service Provider," "we," "us," or "our") to any client ("Client," "you," or "your"). By accessing or using this website, engaging our services, signing a proposal or contract, or submitting payment, you agree to be bound by these Terms. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. If you do not agree with these Terms, please do not use this website or engage our services.

1. Services

We provide professional services including, but not limited to:

• Website design and development
• Website redesigns
• Ongoing website maintenance and retainers
• Front-end and contract engineering services

The specific scope, deliverables, timelines, and pricing for services will be defined in a written proposal, statement of work, or contract agreed upon by both parties ("Agreement"). Any services not expressly included in the agreed scope are outside the scope and may require a separate agreement or additional fees.

2. Client Responsibilities

The Client agrees to:

• Provide timely access to required information, content, assets, credentials, and approvals
• Ensure that all materials provided are accurate, lawful, and owned or properly licensed by the Client
• Respond to communications and feedback requests within a reasonable timeframe

Delays caused by the Client may result in adjusted timelines and may incur additional fees.

3. Fees, Invoicing, and Payment

• Fees are outlined in the applicable Agreement or invoice
• Invoices are due according to the payment terms stated therein
• Late payments may result in suspension of services until payment is received
• All fees are non-refundable unless expressly stated otherwise in writing
• The Client is responsible for all applicable taxes, duties, or government charges related to the services, excluding taxes imposed on the Service Provider's income

4. VAT and Taxes (EU Clients)

Where required by law, Value Added Tax (VAT) will be applied to invoices. If VAT is not charged due to reverse-charge or exemption rules, the Client remains responsible for accounting for VAT in accordance with applicable regulations.

5. Intellectual Property

Unless otherwise stated in writing:

• All work remains the property of the Service Provider until full payment has been received
• Upon full payment, the Client is granted a license or ownership (as specified in the Agreement) to the final deliverables
• The Service Provider retains the right to display completed work in portfolios, case studies, and promotional materials
• Any pre-existing tools, frameworks, or materials owned by the Service Provider remain the Service Provider's intellectual property

All content on this website (text, graphics, logos, images, and software) is the property of Elana Olson or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any such content without prior written permission.

6. Revisions and Changes

Reasonable revisions are included only if explicitly stated in the Agreement. Requests that materially alter the scope, direction, or complexity of the work may be treated as change requests and billed separately.

7. Third-Party Services

The Service Provider may rely on third-party tools, platforms, or services (e.g., hosting providers, software libraries, plugins). We are not responsible for outages, changes, or failures caused by third-party services. This website may contain links to third-party websites; such links are for convenience only and do not imply endorsement. We are not responsible for the content, privacy practices, or availability of third-party sites.

8. Limitation of Liability

To the maximum extent permitted by law:

• The Service Provider shall not be liable for indirect, incidental, consequential, or special damages
• Total liability shall not exceed the total fees paid by the Client under the applicable Agreement
• Nothing in these Terms limits liability where such limitation is not permitted by law

This website and its content are provided "as is" without warranties of any kind, express or implied.

9. Termination

Either party may terminate services in accordance with the Agreement. We reserve the right to terminate or suspend services immediately in cases of non-payment, breach of these Terms, or abusive or unlawful behavior. Upon termination, all outstanding invoices become immediately due.

10. Confidentiality

Both parties agree to keep confidential any non-public information received in connection with the services, unless disclosure is required by law.

11. Relationship of the Parties

The Service Provider is an independent contractor. Nothing in these Terms creates a partnership, employment relationship, or joint venture between the parties.

12. Governing Law

These Terms are governed by the laws of the United States when the Service Provider is resident in the United States, and by the laws of the Netherlands when the Service Provider is resident in the Netherlands. Conflict-of-law principles are excluded to the extent permitted by law.

13. Modifications

We may update these Terms from time to time. The version in effect at the time services are engaged will apply unless otherwise agreed in writing. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of this website or our services after changes constitutes acceptance of the updated Terms.

14. Entire Agreement

These Terms, together with any applicable Agreement, constitute the entire agreement between the parties and supersede any prior discussions or understandings.

15. Contact

Questions regarding these Terms may be directed to:

Email: elana@elanaolson.com

Website: https://elanaolson.com